According to the data obtained, since 2014, the staffing of the Manter Group has increased by more than 160%: previously, the total number of employees of the group of companies was 3.3 thousand people, today this figure has reached 8.8 thousand people. The most noticeable increase in staff was demonstrated Sochi Park Hotel (from 333 to 1.5 thousand employees) and Krasnaya Polyana Resort (from 800 to 3.5 thousand employees).
The wide geography of Mantera's facilities and their diversity allowed experts to compile a rating of the most unusual professions in the tourism industry, which included:
- Dealer (an employee of the casino who distributes cards and conducts the game at the tables). Before a candidate is allowed to work, he takes special courses organized by the Krasnaya Polyana gambling zone. During the training, beginners and experienced dealers improve their knowledge and skills of playing all types of poker, blackjack and American roulette and only after completing the program begin to work with guests. The opportunity to become a pit boss is one of the career prospects within the framework of working in the gambling zone.
- Viticulturist (agricultural specialist in the cultivation of grapes in industrial volumes). This profession is common in the southern regions of the country, where large vineyards are located. For example, fifty winegrowers work at the Chateau de Talu winery in Gelendzhik.
- A root worker (an employee of a restaurant, cafe, canteen and other establishments, whose main duty is to clean, sort, and prepare vegetables for dishes).
- Ratrak driver (the driver of a special tracked vehicle, which is used to prepare ski slopes and ski trails). ** At the Krasnaya Polyana Resort** the staffing table provides for twenty–five such rates, at the Arkhyz Resort ** - sixteen.
- A huntsman (a specialist responsible for the protection, population accounting, breeding and management of wild animals and birds on the territory of hunting grounds). At the moment, a huntsman's vacancy is open in ** The "Amazing village of Mandrogi"**: the employee will have to study and take control of the inhabitants of hunting grounds with an area of 23.8 thousand square meters. meters on the border with the Republic of Karelia.
- Baba Yaga. There are two such fabulous characters in the staff of the Sochi Park theme park ** at once. The duties of these employees are to entertain and entertain. Fabulous transformations and positive energy are welcome.
The average monthly salaries in the most common professions, according to a study by the Manter Group, look like this:
- janitor – 44 thousand rubles,
- laundry operator /waiter/dish washer /gardener – 50 thousand rubles,
- maid / porter – 55 thousand rubles,
- universal cook – 60 thousand rubles,
- sales manager/accountant – 70 thousand rubles,
- HR specialist – 75 thousand rubles,
- treasurer – 85 thousand rubles,
- legal adviser – 96 thousand rubles.
The Mantera Group recognizes that it is most difficult to keep employees of hotel business services in working positions, as well as employees responsible for the operation of restaurants, bars and cafes. The personnel shortage in these areas is usually due to the fact that during the high season, applicants accept a more favorable salary offer, missing the fact that it is valid only for several months and without official employment. Building an effective personnel policy, Mantera Group offers its employees corporate bonuses, including VMI, free meals, accommodation and work transfer, as well as preferential conditions for booking services and facilities belonging to the group of companies. In addition, each member of the Mantera team has the opportunity to seek psychological help.
"Taking care of mental health is to create a healthy work environment that promotes the well–being and productivity of employees, - says the Deputy Head of the HR Department for Internal Communications of the Mantera Group Polina Poritskaya. - Psychological support helps them cope better with stress, reduces the risk of professional burnout, and improves overall well-being. It also allows the company to maintain a high level of motivation and job satisfaction among team members, positively influencing their effectiveness".
Continuous training and staff development is another component of the success of the Manter Group's HR strategy. So, in September of this year, the Mantera Academy opened its doors to the first students, during the formation of educational programs, which focused on internal expertise and real cases of business units belonging to the group of companies.
"* Today, an employee in the hospitality industry is not just a performer, but a full–fledged participant in creating a unique experience for guests*, – says the Deputy General Director of the Manter Group for Corporate Governance Pavel Krovyakov. – In the face of dynamically changing demands, we create an environment where people can develop, learn and grow professionally. Our task is to create an atmosphere in which each team member feels like an important part of the company. This not only increases loyalty, but also strengthens the Mantera employer brand, making us attractive to the best specialists in the industry.
- We pay attention to training and form a system of non-material motivation, because we understand that today employees want not only to work, but also to improve their profession. Developing internal expertise, working with young talents and a talent pool, corporate events and a well–thought-out mentoring system - all this helps us to form a unified information field, maintain engagement and strengthen internal communications.*"
Together with the launch of the Mantera Academy, an online platform has been launched where employees can share knowledge and experience, enriching their competencies in real cases and adapting to the challenges of the industry. The programs of the Mantera Academy are aimed at both novice specialists and experienced employees. Depending on the specifics of the curriculum, upon completion of the course, students receive state-issued professional development diplomas or certificates. The Russian State University of Tourism and Service (RGUTIS), one of whose strategic partners is the Mantera Group, is also approaching the personnel issue at a high professional level.
"Within the framework of the Federal Resource Center for Personnel Training for the Tourism and Hospitality Industry, we are developing and implementing professional retraining programs for existing employees, short–term professional development programs, programs aimed at replenishing the internal personnel reserve, as well as programs for top-level managers," notes the rector of RGUTIS Ambartsum Galustov.
Information about the MANTERA company:
MANTERA is a cross-functional group of companies that in 2021 united the best resorts and centers of attraction in Russia into a single ECOSYSTEM of hospitality.
The key areas of MANTERA's activity are the creation of a modern all–season tourist infrastructure and the development of tourist destinations; the implementation of the concept of an integrated resort; the development of resort real estate and theme parks; the formation and implementation of high standards of hospitality, including the integration of the principles of sustainable development in tourism.
MANTERA Group develops: Krasnaya Polyana Resort and Krasnaya Polyana gambling zone, Arkhyz Resort, Sochi Park theme park, Sochi Park Hotel, Mantera Travel (tour operator), Chateau de Talu (winery, Gelendzhik), Mantera Seaview Residence deluxe residence complex, Mantera Supreme Seaside Hotel 5*, Mantera Resort and Congress 5*, The Amazing Mandrogi Village project, Adler trout farm.
By the end of 2023, 4.8 million tourists visited the mining, park, gambling, hotel and grocery clusters of MANTERA.